Refund policy

At MotoVault, we want you to be completely satisfied with your purchase. If your order isn’t right for you, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, accessories, and tags where applicable.
The product has not been damaged, modified, installed, or improperly used.
Proof of purchase or order details can be provided.

Certain products may not be eligible for return due to their nature. These exclusions will be clearly stated on the relevant product page.

2. Damaged or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within [48 hours] of delivery.

Please provide your order number along with clear photographs or videos showing the issue. After reviewing the request, we may offer a replacement, refund, or another appropriate solution.

3. Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed to the original payment method within [5–10 business days]. The time required for the funds to appear in your account may vary depending on your bank or payment provider.

Original shipping charges may be non-refundable unless the return is due to an error on our part, a defective product, or another circumstance covered by applicable law.